HOLIDAY EDITION: Free Holiday Gift Box + Message Card. Give a sparkle that feels like love.
DESCRIPTION Failure is not terrible, the big deal is to start all over again. You survived because The fire inside you burns brighter than the fire around you
DESIGN INSPIRATION
Phoenix is a symbol of rebirth. Each Phoenix lived for 500 years at a time. And just before its time was up, the Phoenix set itself on fire. Then, a new Phoenix would rise from the ashes. We designed a phoenix shaped necklace, paired with a dancing zircon in the middle. It represents the inner strength. Whenever you wear this necklace, you can feel the inherited energy and power and gains strength to keep going through the toughest times.
SPECIFICATIONS
Extended Chain Length: Up to 27", adjust to the length you like easily.
Chain length: Adjustable from 45cm to 50cm (17.72"-19.69")
We know your jewelry is more than just a gift — it’s a message of love. That’s why we handle every order with care and attention.
✨ Order Processing
Most orders are prepared within 1–3 business days.
Personalized items may take 3–5 business days to create. We take the time to make your gift perfect.
🚚 Shipping Options
Standard Shipping: 12–18 business days, cost 4.99 or free on orders $45+
Express Shipping: 7–12 business days, cost 6.99 or free on orders $100+. Not contain Mexico.
VIP Shipping: 3–7 business days, depending on location, cost 35 or free on orders $180+. Not contain Mexico or Canada.
Shipping insurance: Shipping Insurance protects your order from loss, damage, or theft during transit. If you purchased insurance and your package is lost or arrives damaged, we will resend or refund your order. To file a claim, please contact us within 7 days of delivery (or expected delivery) with your order number and evidence.
***Please note:
Orders can not be delivered to any military addresses, PO BOX No. address.
All tariffs involved are paid by us.
Delivery times may vary due to customs, holidays, or carrier delays.
💰 Shipping Costs
Calculated at checkout based on weight, destination, and method.
Free shipping may be available on certain orders — check our current promotions.
📦 Track Your Package
You’ll receive a tracking number via email once your order ships.
Track your package with the carrier for the latest updates.
⚠️ Lost or Delayed Packages
Occasionally, shipping delays happen due to carriers or customs.
If your order is lost or takes longer than expected, we’re here to help — just email support@37necklaces.com.
💌 Need Help?
Questions about shipping, delivery times, or tracking? Reach out to us anytime at support@37necklaces.com. We’re happy to ensure your gift arrives safely, on time, and ready to make someone smile.
Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 90 days of receipt for most items in new condition.
1. Please contact Customer Service via support@37necklaces.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office and pay for the return shipping fees. No extra costs.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in 2 business days. Once your refund has been issued, you will receive a confirmation email.
Please include a slip with your Order ID number, full name, and reason for return inside the return package.
Return Conditions
1. You have 90 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 90 days of delivery.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. No extra fees.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-37Necklace products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return/Exchange
If you wish to return the items to the nearest return address, please contact us via support@37necklaces.com, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.
Our products are composed of topics like FRIENDSHIP, LOVE and ADVENTURE, to inspire an authentic connection between us and help us realize we are not alone in our journey.