GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Receiving Time = Processing time + Shipping time

Processing Time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

However, during this pandemic, we are improving our delivery process to make your packages even safer, so there may be a 2-3 day delay in processing your orders

U.S./Canada shipping rates and delivery:

UK shipping rates and delivery

Mexico shipping rates and delivery

Rest of world shipping rates and delivery

***Please note: 

• Orders can not be delivered to any military addresses.
• All tariffs involved are paid by us.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

37Jewelry does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, 37Jewelry reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, 37Jewelry reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

• Potential fraudulent or criminal activity.

Similarly, 37Jewelry reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Still, have questions? Please feel free to contact us via support@37necklaces.com

Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 90 days of receipt for most items in new condition.

1. Please contact Customer Service via support@37necklaces.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. 

3. Drop off your package at the local post office and pay for the return shipping fees. No extra costs.

4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in 2 business days. Once your refund has been issued, you will receive a confirmation email.

Please include a slip with your Order ID number, full name, and reason for return inside the return package.

Return Conditions

1. You have 90 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 90 days of delivery.

2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

3. Items with non-returnable marks and free gifts cannot be returned.

4. We do not accept returned items that have been sent back without proper returns requests.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. No extra fees.

6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-37Necklace products.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return/Exchange

If you wish to return the items to the nearest return address, please contact us via support@37necklaces.com, our customer service representative will get back to you within 24 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.